How to Contact 1、If you have any questions about the item you already bought, exchange, refund or any technical problems, please email us at our customer support email, we’ll reply as soon as possible and no late than 24 hours. 2、If you want to buy our products and have any question about the price, product features, etc.. Please contact our online sales representatives online any questions pls email to this email address eboxfavor@gmail.com and will reply you within 1 business day. Please contact our online sales representatives online or through MSN: eboxfavor@hotmail.com (Star) eboxfavor_Allen@hotmail.com (Allen) Our Working Hours Beijing Time(GMT+8):8.00am-6.00pm from Monday to Friday